We are here to answer and questions you may have bout your Craving Vapor experience. Reach out to us and we will respond as soon as possible.
The most effective way to reach us is with the form below. If the ticket is for a HexOhm Repair please select “HexOhm Repair” under the “Category” drop down menu.
Customer Support:
9am – 5pm CST M – F
Thursday & Friday Remote – Out of Office
Store Location Phone Numbers:
512-380-0135 Craving Vapor Austin, Texas
737-600-8010 Craving Vapor Cedar Park, Texas
512-291-3016 The Elite Vapor Round Rock, Texas
Available during store hours, hours may vary by location
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I just wanted to say that I watch rip trippers everyday on youtube I think the guy is awesome and I’m glad that I found his website or yalls website and I am truly happy to be a part of your community I can’t wait to start buying from your site I’m just like WOW bro truly
Rip Trippers is a gaping god I’m so happy right now thank you for just being a place for vapers to go and trust
wow best customer service available had a problem with an order and they turned around and fixed it right away I have not seen customer service like this even in store in a long time, will be a returning customer many times..they got the lowest prices around and definitely don’t be afraid to order from these guys they shipped the same day for me.
I visited the Store, rough right now with the construction, but I was able to taste their flavors and man, it will be my only place to buy e-liquid. I needed a Texas based store to buy liquid so I can receive orders quickly. But their selection is awesome. Not one flavor in there is bad or mediocre. Apparently, the man’s brother goes to Cali to try flavors himself and then tries to get them into his shop. That, is how much these guys CARE about liquid. Craving Vapor FTW!! 😀
Great Customer Service!!!
Called to make sure everything went thru on my order. When i called someone picked right up and he was polite and handled things very well. So far i love this site and what they have to offer and i wasnt expecting someone to answer the pone. Outstanding service and products guys. Keep it up! =)
How about putting your location(s) and business hours somewhere on your site?
Thank you for your idea! We have added our store’s information to the website
Had a problem with my hexohm. Emailed the company and was responded to immediately. Sent my hexohm in for repair and after about a week and a half emailed the company about the status and again was responded to immediately with a friendly message and a tracking number. Unbelievable customer service. Great to see that this company takes pride in its service and satisfaction. Will be a returning customer fot sure
I don’t know who she is, but Kat from the support team is by far the best customer support agent I have ever worked with. Thank you so much Craving Vapor. You guys are the best company in the business in my opinion, and by far have some of the best products I’ve ever used. The Hexohm and Craving Vapor makes me PROUD to be an American!
Thank you for your help Kat! I will take your advice and be checking the site daily to purchase the 2.1. Can’t wait to purchase and be a member of the craving vapor squad. Rick
I just wanna say thank you for your great customer service. I sent my hexohm to get the dial to adjust the voltage fixed and y’all repaired everything and cleaned it all up. I just want to say that y’all are doing great.
Screens or volt meters in further runs!!
I like my hex ohm more than any of my other vapors and I am extremely bummed out that it’s broken since I use it every day.
Hex ohm is AMAZING! You can’t go wrong with a hex! And Kat is absolutely amazing and such a beautiful soul! Thank you craving vapor for all your beautiful work! Can’t wait to see what’s next all the time. I am sick and Kat always went above and beyond to make sure everything went smoothly and I LOVE my hex, and keep watching for the one of my dreams! But I can email and get a response so quickly and they stand behind their amazing mods! Trust me if you are thinking about getting one and can’t decide, just do it! And if you ever need anything you will get the best customer service ever from Kat! The whole team is wonderful! Just good people! Can’t wait for my latest reply I just sent an email. Much love!
I love this company and their products. I have had many hexohm, as they are still my favorite device. I had an issue with one of my hexohms, and had sent it in to the repair department. This was over 3 months ago.. and since then I have exchanged over 20 emails, and they STILL cannot even tell me if my device is fixed, or what is going on with it. 3 months later and I am receiving an email from one of the customer service representatives Asking what color my device is, as it appears they either can’t locate my device in their repair department, or got it mixed up.. I am so frustrated as I did not think I would be out of one of my favorite devices for this long.
If you have an issue with you device, and especially a simple issue like mine, try and find someone locally that can repair them, unless you want to wait over 3 months, and still not know if you device is repaired, or possibly lost in their building.
Don’t get me wrong, they Make amazing products, I would highly reccomend getting one (or a few ) if you don’t already have one, just their customer service and repair department are not the best..
Hi Craving Vapor,
Just a quick note that I received my black anodized Hexohm this afternoon. Shipping was so fast and it arrived in perfect condition.
Thanks very much for making such a great box mod. Its fantastic and I love it and i’d definitely recommend one to anybody wanting a no fuss no muss, powerful, good looking and timeless box with an amazing one of a kind warrenty.You cant go wrong owning a Hexohm product.
All the best to you and your team at Craving Vapor and continued success.
Jeff O
Vancouver, BC
Canada